To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
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Communication Channels
Discussion List
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Co-Browse Remove Advanced ModeSummary Co-Browse Remove Advanced ModeContent Hello, Can anyone tell me if its possible to remove or disable the "Advanced Mode" button in the Co-Browse console? -Kerry … -
Warning for customers 30 minutes before chat window closesSummary Warn customers of closing chat 30 minutes before chat window closesContent Hi! I have searched the OSC, documentation and the forums to see if there is a setting…Sjoerd Spring in 't Veld-145555 36 views 4 comments 0 points Most recent by Sjoerd Spring in 't Veld-145555 -
CoBrowse on Mobile - Fact or Fiction?Summary Does CoBrowse work on MobileContent I am having a hard time deciphering from the documentation and community if Co-browse should work on a mobile device and if i… -
How to get media toolbar to show upContent Hello, I have been stuck on this for multiple days trying to figure out how to get my media toolbar to show up on the services CRM side of the engagement cloud, …User_2025-02-05-05-20-30-025 35 views 1 comment 0 points Most recent by User_2025-01-31-00-30-32-814 -
Limit number of chats per IPSummary I would like to find a way to limit chat per IP at the same timeContent Are there any business rules or configuration settings to limit the number of simultaneou… -
Popup Proactive chat after 10 seconds in case of no action on customer sideContent Hi, Is there an option to pop up the ProactiveChat only after 10 seconds of no action from customer side? BR, Ionut. Code Snippet RightNow.Client.Controller.add…User_2025-02-03-18-57-54-315 33 views 5 comments 0 points Most recent by User_2025-02-03-18-57-54-315
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RESCHEDULED: CX – Visual Engagement with Oracle Service Cloud: Refresher WebinarContent Due to unforeseen issues, this topic has been rescheduled to 10 July 2019 @ 8am PT. Apologies for the inconvenience. -
different chat hours for different productsContent Our subject matter experts for different products work different shifts. Currently, if we get a chat for a product that is supported by a team that is not online… -
Trigger Chat "Position in Queue" messageSummary Trigger Chat "Position in Queue" messageContent Hello, I'm in the process of changing the wording of the Chat Position in Queue Message e.g. "You are position X …User_2025-02-01-05-21-45-102 30 views 3 comments 0 points Most recent by User_2025-02-01-05-21-45-102
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CX – Visual Engagement with Oracle Service Cloud, 13 March 2019, 8 a.m PT - Submit QuestionsContent Submit your questions for the CX – Visual Engagement with Oracle Service Cloud session to have them answered during the live event. Post your questions by postin…
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Meaning of Chat StatesSummary Does any one knows the meaning of each of the existing chat states?Content Hi, Does any one knows the meaning of each of the existing chat states? Someone could …User_2025-02-03-16-30-09-223 48 views 1 comment 0 points Most recent by User_2025-02-03-16-51-39-328
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create custom chat using rest api on external pageSummary create custom Chat functionality on external pageContent Hi everyone, I want to create custom chat interface on external page and it shoud serve the same fucntio… -
Email SR Auto-responseSummary Wrong email being sentContent Hello, I've created a new system response email for when an employees email in an SR (using HR Help Desk), the response email works…User_2025-01-28-01-50-47-122 60 views 2 comments 0 points Most recent by User_2025-01-28-01-50-47-122
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ChatBot integrationSummary ChatBot integration with ORNContent Hello Team, I would like to understand that how we can integrate the Chatbots with service cloud, is it possible? Does anybod… -
Service Cloud integration with What’s App.Content Hi all, I have a question regarding Service Cloud integration with What’s App. Customer wants agents to be able to correspond via chat through the What’s App cha…
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installing Livelook on a sharepoint site?Summary has anyone had success installing livelook/cobrowse on a sharepoint site?Content Just curious if anyone has details on how they made this work? Is the installati…
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Trigger a custom process when a thread is createdSummary I want to trigger a custom process whenever a thread is createdContent Hello All, I want to trigger a custom process whenever a thread is created i.e whenever a …
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Email content mapping with the Service RequestSummary Anyone can help in providing me with an answer on how to configure the system to map the email content into a service request?Content Hello everyone, I am trying…
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Removing the (.invalid) from the staff email account with php scriptSummary Hi All, i having a bit of a problem with email table at the moment as i wouold to remove the .invalid from the staff email account signature. any helpContent Hi …
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Engagement Engine Display Syndicated Conditional ChatSummary Adjust Chat Login Page Height & WidthContent I know we can specify the height and width of the Syndicated Conditional Chat in the Engagement Engine rules, but is…
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Chat Option AvailabilitySummary Can you hide the chat option if your agents are at full capacity?Content I am trying to understand the functionality of this chat tool. If we set our number of c…
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Route Chats between CentersContent Hello! Is it possible to give one call center or group 60% of the chats that come in due to staffing issues? Thanks! Chandini
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Chat Rules How to modifySummary How to modify our Chat Rules so we receive only internal chatsContent How do we change chat rules in Service Cloud so that only internal users can submit a chat …
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Chat Agent Statistics - Real Time BUISummary Require current status of Agents when using BUIContent Hi The real-time Chat stats reports don't report on agent status when in BUI. As a workaround I've written…
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Chat request errorSummary There was a problem with the request and the action could not be completedContent Hi Gurus, When i try to raise chat request as a customer, system is throwing er…
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send picture to agent within chatSummary send picture to agent within chatContent Dear all,I want send a picture from customer portal chat page to Right now chat agent, when I send message like "",web p…User_2025-02-03-19-46-15-996 34 views 4 comments 0 points Most recent by User_2025-02-03-19-46-15-996
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Modify chatLinkClicked functionContent Is it possible to add a target to the chatLinkClicked function? We are looking to target an iframe id. Version 17d -
Off The Record ReportingContent Does anyone know how to report the number of times the "OTR" functionality is used during a given timeframe? I am not able to locate any OTB reports and am havin…User_2025-02-03-18-37-16-855 46 views 2 comments 0 points Most recent by User_2025-02-03-18-37-16-855
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Duplicate email address with Email Address Sharing disabledContent Hello, We have Email Address Sharing disabled, but still, we have a number of contacts with same email address (sent by API integration from a platform). The ema…
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Agent web vs Right nowContent I would like to know what are the pros and cons of using AgentWeb over Right Now or the way around. I am implementing oracle chat feature and when it comes to Ag…