To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
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Communication Channels
Discussion List
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How can I show a survey link if ConditionalChatLink syndicated widget shows the label: "We're sorry,Content Hi In ConditionalChatLink syndicated widget, when we are out of business hours or no agents are connected, I want to show a survey to customers. I was thinking t… -
How to prioritize customer vip chat service queue?Content Hi everyone, I am setting up a special chat service, where some customers with attribute "VIP" have priority in being served, as the following sample scenario: -…User_2025-02-03-18-21-01-382 17 views 2 comments 0 points Most recent by User_2025-02-03-16-51-39-328
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Co-browse examples on external siteContent Are there any good examples of co-browse out there on the web (non *custhelp.com)? We wanted to preview what it might look like.
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What data is embedded in chat_data parameter passed to chats and risk of removing itContent I'm trying to use some functionality I've developed that is being impeded by the fact that conditional chat link is passing a chat_data parameter to chat, and th…
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Proactive pops up when conditional chat is ongoing/active.Content I have configured both syndicated conditional and proactive chat on my page using Engagement Engine. My configuration is in such a way that conditional chat stay… -
Remove 'Full Control' option from Co-browseContent I'm posting this for some clarity. This answer: https://cx.rightnow.com/app/answers/detail/a_id/8418/ - says that Oracle Consulting Services can disable this opt… -
Proactive Chat uploading images and configuring offerContent Can someone tell me how to upload an image for proactive chat offers in the Engagement Engine via the Oracle Service Cloud. I am not able to see this in the help…
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Use static chat link or SCCL through EEContent Just want to know how chat placements through EE SCCL (syndicated conditional chat link).is different from a static chat link, if we are passing the same attribu…
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Researching a way for Manager to Change Chatter's StatusContent Hello all - I am researching something for our chat and I was curious if there was a way for a manager to push or force a chatter to accept a chat? Example: A ch…User_2025-02-01-08-18-48-897 14 views 1 comment 0 points Most recent by User_2025-02-03-22-23-59-814
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Performance issue using engagement engine for chatContent We are using conditional chat with engagement engine and enabled rules to display only on certain external urls. We are seeing times of 2 secs for agtvs services…
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Co-Browse site blocking config fileContent Hi, I put together a basic xml config file to block a specific domain from co-browse visibility. Would anyone be willing to look at it for me to make sure I have…
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Site Visitor says "No Thanks" to chat, the slide out window is still popping upContent Hi there, We monitor our site feedback via Usabilla, and have received negative feedback in response to our proactive chat offering. A site visitor stated that t…
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Sudden problem passing Custom Fields from SPAC to chat_landing page with EEContent Hi all, We have been working to get Proactive Chat ready on our site for the first time. We are using Engagement Engine We initially had test chats set up, and w…
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Chat transfer triggers incident closure email and survey to customerContent We're planning on introducing a second chat queue to our interface. Chat sessions will be routed to this queue both by a product/ category rule and manually by t…User_2025-01-30-20-57-35-932 19 views 2 comments 0 points Most recent by User_2025-01-30-20-57-35-932
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chat_landing - display custom field valueContent Hi all, Was wondering if there is a way to expose an incident custom field value that the customer entered on the chat_launch page on the chat_landing page (on t…User_2025-02-03-18-58-51-486 27 views 5 comments 0 points Most recent by User_2025-02-03-18-58-51-486
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"Live Chat is currently not available" messageContent Hello - We have implemented a new chat launch page and have set up a new business rule for the routing. When this rule is enabled, and chat sessions are full, we… -
Restricting Chat Queue VisibilityContent Hi all, Wanted to see if others have found a solution or config I'm not aware of regarding chat queues. We have chat queues that are geared for chat transfers fr…
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Co-Browse Full Control Advanced Mode - Double Letters in Address Bar & Pointer LocationContent When we use cobrowse in Advanced mode with full control and enter a url address in the address bar we see double letters. For example google.com => ggooooggllee.…
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cann't install oracleContent I download software oracle and then installing in pc but its show can't install . Please help to install .User_2025-02-03-22-29-09-347 28 views 1 comment 0 points Most recent by User_2025-01-30-19-06-33-073
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"New Opportunity" from Chat?Content Hi guys, Customer wants to initiate an Opportunity from Chat, so I have a couple of questions regarding the standard chat - opportunity feature: 1) Is there a wa…
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Persist iframe chat session while browsing from page to pageContent I am displaying the chat launch page in an iframe on a customer's site. I want to prevent from the chat session from being disconnected when the user browses fro…
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Removing profane customer chats from the queueContent Does anyone know how to suppress/remove the Request Email Response button from the screen that pops when removing a customer from the queue using rules? I've fig…
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Character limit for Chat SessionContent Hi, Is there a character limitation for a chat session leading to incident creation ? Does the Service Cloud provide a configuration to drive this behavior ? tha…
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Whether Agent can share a file with userContent Hi All, User can send a file to agent using file attachment in chat window. Is it also possible that agent share a file with user? with regards Sachin Version Ma…User_2025-02-03-22-15-14-082 15 views 1 comment 0 points Most recent by User_2025-02-03-16-51-39-328
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Co-Browse - Invalid Agent LoginContent Hi - we are trying to deploy Integrated Co-Browse. We have enabled co-browse on our instance and I have an admin account on my.livelook.com. We enabled co-browse…
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Can I open chat workspace using id ?Content I want to popup Chat workspace like incident workspace , for incident workspace popup ,we using following code, _globalContext.AutomationContext.EditWorkspaceRec…
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my.livelook.com Admin login?Content I have tried all of my various Oracle logins for this site and none of them are working. There is no "Forgot Password" option here. How do I login to this? I hav…
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Chat End Customer InformationContent When a customer visits the live chat portal and enters their data without being served, where is the data entered by the customer? Version Service Cloud -
Primary and Overflow settings in Chat queues.Content Hi All, What is the use of Primary and Overflow settings against chat queues in chat configuration? Is it that if this agent is free and there are no available a…
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Keep ConditionalChatLink active when agents are unavailableContent Hi, I'm using ConditionalChatLink. It's a great widget but it's missing one feature by default, which is when all agents are busy chat link becomes unavailable. …