You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Not able to find certain email template

in Communication Channels 1 comment

Summary:

Content (required):
If someone is trying to update an existing incident with an email reply, where he is not the primary contact, B2C will disregard this email and send a response email back to this person stating he has no access to the incident. Where in the system can I change this email template/content? I am not able to find the corresponding message template under Configuration -> Message Templates. Can you please advice?
Version (include the version you are using, if applicable):

Code Snippet (add any code snippets that support your topic, if applicable):

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!